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Front Office Agent

Amsterdam, Noord-Holland, NetherlandsElement by Westin Marriott Hotel

Job description

Make it feel like home

Carefree and trusted. The front office team's purpose is to make guests feel comfortable during their stay. Element Amsterdam focuses on long-stay guests: varying between several weeks/months. This requires more than just a smooth check-in/out.

An impression by our Front Office Manager:

We build and maintain strong relationships with our guests, it makes our role so unique. It truly creates a sense of family. We strive to achieve a level of service that exceeds all expectations, especially for that reason it is important to connect with our guests. We show genuine interest, have small talks, make jokes and provide answers to all their questions.

About Element Amsterdam:

The hotel is located in a vibrant environment, nearby the Zuidas in the modern shopping mall of Gelderlandplein. Element is one of Marriott International's lifestyle brand and focuses on both business and leisure guests. This hotel has 160 modern rooms, multiple meeting rooms and an extensive roof terrace; all inspired by nature and clever design.

Job requirements

Element Amsterdam is looking for:

Someone who loves to make people comfortable. Honestly, who does not love to see happy faces? You have strong people skills: communicative, empathy and obviously a hospitable attitude. Preferably you have hotel experience and knowledge of Opera (reservation system). You live in Amsterdam or nearby (key demand).

What's in it for you?

  • Good salary conditions (group IV/V), fulltime and parttime opportunities
  • A close cooperation with Rooms Division Manager Mikael, who's eager to discuss about your personal ambitions and will learn you everything with regard to this profession
  • Discount on stays and F&B for Marriott International
  • Access to Marriott International’s training sources
  • Staff discount for all Clay Hospitality's facilities
  • Recruit-a-friend bonus
  • Gym discount
  • Group discount for health insurance and pension plan at PH&C


Element hotel is part of Clay Hospitality, a hospitality & lifestyle brand focused on developing and managing brands that inspire you to enjoy life in a sustainable way. By bringing together an amazing team of like-minded souls who share the same values, dreams and passion, we strive to provide our guests with unique experiences. We take great pride in providing great atmospheres and good vibes. Join us on our adventure!