Front Office Manager - Courtyard by Marriott

First impressions start with you! At Courtyard by Marriott Amsterdam Airport, everything revolves around hospitality with precision—from the business traveler checking in early due to a flight to the family looking to explore Amsterdam for a few days. Our Front Office team is the beating heart of our hotel and ensures that every guest feels welcome from the very first second.

As Front Office Manager, you’re the primary point of contact for the Front Office team and ensure the smooth, hospitable day-to-day operation of the Front Office. You coordinate and support check-in and check-out procedures, guest interactions, and the associated administrative processes, while continuously monitoring the quality of service, procedures, and the department’s image. You’ll create schedules, assign tasks, and manage your staff. In the event of complaints or complex situations, you’ll take the lead and consult with the General Manager as needed.

COURTYARD BY MARRIOTT
Courtyard by Marriott Amsterdam Airport caters to both business and leisure guests. The hotel features 260 spacious rooms, extensive meeting and event facilities, and a variety of comfortable amenities that ensure a pleasant stay. Thanks to its location near Amsterdam Schiphol Airport and the surrounding natural scenery, the hotel is the ideal base for both work and relaxation. 

Courtyard by Marriott is part of Clay Hospitality, a lifestyle and hospitality brand focused on creating inspiring places where enjoyment takes center stage. In addition to Courtyard by Marriott, Clay Hospitality also includes Element by Marriott Amsterdam and Papa’s Houses (Papa’s Beach House and Papa’s Loft House). With a team of passionate people, we build unique experiences, good vibes, and sustainable hospitality. What unites us is a passion for hospitality, unique experiences, travel, sports, or any other form of active lifestyle and we have a hands-on mentality. Do you see yourself in this?

WHAT TO EXPECT?

• You will lead the Front Office team and be responsible for the day-to-day operations of the Front Office;

• You will coordinate and assist with tasks such as check-in and check-out, guest interactions, and administrative processes;

• You will ensure the quality of service, procedures, and the department’s image;

• You will create schedules, supervise staff, and motivate the team in their professional development;

• You will participate in day-to-day operations and regularly serve as Duty Manager;

• You will handle complaints and complex situations and consult with the General Manager as needed;

• You will actively contribute ideas for improvements within the department and the hotel;

• You will ensure compliance with Marriott standards.

WHO ARE WE LOOKING FOR?

A natural host/ hostess with leadership experience who thrives on coaching and developing a team. You are professional in your appearance, have an eye for detail, and can maintain a clear overview even in busy or unexpected situations. You feel at home within an international hotel chain and are committed to quality.

WHAT DO WE EXPECT FROM YOU?

• You have at least 3 years of work experience in the Front Office, including at least 2 years in a managerial role;

• You are fluent in English, Dutch is a plus;

• You have experience with OPERA;

• Strong communication and organizational skills;

• You are flexible, able to handle stress, and solution-oriented;

• You have a hands-on mentality.

WHAT’S IN IT FOR YOU?

• Salary between €2,900 and €3,678 in accordance with Job Group 7 of the Hospitality Collective Bargaining Agreement. Commensurate with your skills and experience.

• Travel allowance based on a sliding scale, at 23 cents per kilometer starting at 7.5 km one way, with a maximum of €205.83 per month.

• One overnight stay per year at Courtyard by Marriott Amsterdam Airport or Element by Marriott Amsterdam Hotel, and a free lunch or dinner with family or friends every quarter, valued at €200.

• Bike lease plan through Lease a Bike, with the option to lease a bike immediately after the trial period!

• Employee discounts at the Courtyard by Marriott Amsterdam Hotel, Papa’s Beach House, Papa’s Loft House, and Element by Marriott.

• Team activities, such as our memorable annual staff party, end-of-season BBQs, and other fun sporting events.

• Benefits of working for Marriott, such as staying at all Marriott-branded hotels worldwide at a competitive rate!

• Be part of a growing hospitality company with unique locations and concepts.

• Pension plan through PH&C.

Life is too short, work somewhere awesome! Join the family, apply here!