Reservations Supervisor - Element by Westin Marriott Hotel

We are looking for a Reservations Supervisor!

You love working in a hotel, but are looking for more regularity in your working hours. The past few years you have gained experience as a Reservations Agent or Front Office employee and are now looking for the next challenge. You still enjoy direct contact with guests. You want to advise them in the best possible way and surprise them with a personal note when they finally get there, because you strive for an unforgettable stay. You are the key link to make the reservation process run efficiently, relieving both your colleagues within the Front Office, the guests in the hotel, but also our business partners. You are a problem solver to whom everyone comes directly with their travel issues. You don't turn your hand to an individual reservation, a relocation process or even a small or medium-sized meeting. You want to optimize revenue and you are curious how Revenue Management comes to price changes, what exactly is the advantage of restrictions and how you can improve occupancy. You are commercially minded and you are finally going to put this into practice. All this while enjoying your free time on weekends!

Element Amsterdam Hotel

Element by Westin is part of Marriott International. The brand caters to both leisure and business guests with stays of a few nights, a month and even longer. Our environmentally conscious extended stay hotel features 160 Studios and One Bedroom Suites, a number of meeting rooms, extensive gym, lounge & laundry room. In addition, we can call ourselves a full-service hotel because under the same roof you will find one of Papa's Houses. A cozy bar and restaurant for both hotel guests and guests from the neighborhood, where we also host the coolest events up to 350 guests, with a gigantic roof terrace as one of the unique selling points.

A day in the life…

• Processing individual reservations (by phone and email)

• Answering requests for expat, relocation and long stay stays

• Daily monitoring of all new reservations

• Optimize collaborations with corporate accounts, including digitizing their reservations

• Clearly communicate details regarding our corporate accounts to your sales and operations colleagues

• Good and committed collaboration with your colleagues from the Front Office, Sales and F&B teams

We are looking for someone who is always on edge, can quickly switch between different types of requests and types of guests

can switch gears and is naturally a reliable point of contact. With your dedication and passion

you will contribute to achieving goals and further growth of yourself, the Element Amsterdam & Clay

Hospitality.

What do we expect from you as a Reservations Agent?

• Minimum MBO working and thinking level, preferably Hotel School

• You have at least 1 year experience in a reservations department or 2 years front office

• Knowledge of Opera PMS & MARSHA is an advantage.

• Good command of the Dutch and English language.

• Representative, optimistic and cheerful; your glass is half full if it is not full

• The perfect sales colleague who thinks proactively about new opportunities

What’s in it for you?

• Salary according to Horeca CAO and relevant experience

• Working days from Monday to Friday with regular hours

• Discounts on accommodation and F&B within Marriott International (worldwide)

• Access to Marriott International training opportunities

• Travel allowance of 0,23 per km (from 7,5 km one way)

• Bike plan through Lease a Bike, the opportunity to lease a bike immediately after probation period!

• Pension scheme through PH&C.

• Employee discount of 20% within the organization; And as a bonus, your friends and family also get 10% discount when they come to eat with us!

• You get unlimited use of the in-house Gym.

• We do get-togethers more often, have a big staff party every year but are small enough as a company that sometimes we also socialize together to go to 'Mudmasters' for example, own input is always welcome too!

Clay Hospitality

Clay Hospitality is a hospitality & lifestyle brand focused on developing and managing brands that inspire you to enjoy life in a sustainable way. By bringing together an amazing team of like-minded souls who share the same values, dreams and passion, we strive to provide unique experiences for our guests. We take immense pride in providing great atmospheres and good vibes. Join our Adventure!